Process customer refunds through Accounts Payable

Processing customer refunds through AP centralizes outgoing payments while maintaining a connection between the customer refund, AP bill, and payment transaction for tracking and reporting purposes.

How customer refunds are processed

When a customer refund is created in Accounts Receivable, Sage Intacct automatically creates a linked AP bill. AP users can then review and approve the bill according to their organization's approval policies and process the refund payment through Accounts Payable.

The customer refund, AP bill, and payment transaction remain linked throughout the process for visibility and audit tracking.

Approval processing

Depending on your Accounts Payable configuration, vendors and bills created from customer refunds can participate in approval workflows before payment is issued.

Vendor approvals

Vendors automatically created from customer refunds can participate in standard vendor approval workflows.

Admins can configure Accounts Payable to skip vendor approvals for vendors created automatically from customer refunds when approval review is not required. Existing vendors linked to customers continue to follow the standard approval workflow.

Bill approvals

Bills created from customer refunds can participate in standard bill approval workflows. Admins can configure Accounts Payable to skip bill approvals for bills created from customer refunds.

Bills created from customer refunds cannot be recalled after submission for approval.

Payment approvals continue to apply and cannot be skipped.